Questionnaire on missed patient appointments
To improve efficiency North Somerset Community Partnership (NSCP) are reviewing the impact missed patient appointment, and late appointments, has on their ability to see patients in a timely manner. Missed appointments (where we receive no notice that a patient is unable to attend a confirmed appointment) results in a large amount of wasted time for their services.
In one service they counted the number of times this happens, and found over a three month period that 490 hours, or 245 appointments were missed. These appointments could have been offered to other patients if they had been told that the patient could no longer attend.
Currently, when someone misses an appointment they offer them another appointment. This has an impact on other people waiting for an appointment, by making their wait longer. They appreciate patients miss appointments for many valid reasons and they want to understand what they can do to reduce the number of times this happens.
Please return your completed questionnaire to NSCP either:
- to the reception of the clinic you attended
- by email to elinor.clark4@nhs.net
- or post to Jane Impey, NSCP, 2nd Floor, Castlewood, Tickenham Rd, Clevedon, BS21 9AX
Deadline for submitting your response is 16th February 2018.
