Reaching out to our local community
There are a huge number of factors that can influence your experience of health and social care services. Culture, location, wealth, education, environment and discrimination can lead to worse health outcomes. This must change, which is why we strive to make sure we hear from as wide a range of our diverse community as possible.
Our goal is to help services improve the care they provide. We use your feedback to let people with the power to make key decisions understand where things are working well and where change is needed. Our dedicated and committed volunteers play a vital role in assisting our staff team in all our work, by listening to and collecting your experiences, connecting with people in the community, and supporting our in-depth research.
Supporting older adults to access online health services
In 2022-23, we supported more than 1000 people and held almost 150 learning sessions to help older adults learn about the NHS app and develop the skills to order prescriptions, view test results, book GP appointments, and access online consultations.
Improving your care while waiting for surgery
Our work with a local hospital trust has led to a range of measures to improve the experiences of people on a waiting list for surgery. Keeping people updated about their place on a list and taking personal needs (such as housing and social support) into consideration are two of the steps that are being taken.
Improving planned and emergency care
When plans were drawn up to bring about the next stage of the development of Weston General Hospital, we were asked to facilitate the inclusion of local views and experiences to ensure any changes would benefit people of all ages and levels of need.
Improving mental health support for children and young people
Children and young people told us they needed better mental health support in schools. We identified that there were gaps in service provision. Now, Mental Health Support Teams are being introduced to secondary schools across the local area.
Better GP care for patients in North Somerset
Thanks to people sharing their their feedback about Graham Road Surgery with us, we've helped the surgery identify the issues that were negatively affecting patients and make changes in order to improve the quality of care.
