News and reports

Healthwatch North Somerset have a standard complaints procedure that you can follow if you wish to raise any concern or complaint about us. The policy details who to contact and outlines how you can expect us investigate your complaint.

Jackie is a office support volunteer who started in May 2019. She supports the staff in the office with a variety of duties two mornings a week,

The coronavirus pandemic has resulted in many mental health support services being suspended or becoming 'self-service' online. We want to help you find the support you need and hear your experiences of online and telephone services.

If you are at home self-isolating and need a support lifeline you can now call our team to find the right type of help from the new army of NHS Responders.

Use our new Healthwatch guides to help you get to grips with using health websites and apps. From Patient Access and NHS App to using Zoom, you can download and print our step-by-step guides.

"I am not an expert on health matters. However, being able to contribute in oiling the wheels of the information flow and sharing of ideas is fantastic." Read Terry's volunteer story.

Shielding letters have been sent out to those the Government consider extremely vulnerable. It contains information for them, family and their carers.

Our North Somerset volunteer Patricia and husband Garry celebrated their Golden Wedding anniversary lockdown style with dinner for two – delivered to the front door.

Here are some reminders to help ensure everyone has access to the medication they need. The message is: be considerate towards others by not over-ordering medication.

The Keep Safe website has put together a range of resources for people with learning difficulties.

These include Easy Read guides about Coronavirus, information about how to stay safe, and ideas of things to do when you’re stuck at home.

We recommend community groups follow these guidelines and suggest people familiarise themselves with these tips to keep themselves safe too.

There is a call for temporary foster carers across North Somerset during the Coronavirus pandemic