News and reports

When working for Healthwatch BNSSG, Trustees, staff and volunteers will often need to have access to confidential information. This may include personal information about individuals, information about the internal business of Healthwatch, and confidential information or business about the health and care system.

Read the minutes of our November 29 2023 Prioritisation Panel, where we come together with our volunteers to discuss the health and social care issues you've raised and what we can do to bring about change.

In carrying out our functions as a statutory organisation we promise to ensure that the values of equality, diversity, equity and inclusion are embedded into everything we do. We are committed to creating the right culture, skills and priorities to ensure that no individual is discriminated against in the planning and delivery of any of our activities.

Our 2022 Annual General Meeting was attended by our Trustees, staff, and members of our volunteer team. We discussed the work we'd done over the previous year and looked at how we can continue to be a voice for patients in the future.

Our 2023 AGM will take place between 11am and 12:30pm on Tuesday 14th November at John Wesley's New Room, 36 The Horsefair, Bristol BS1 3JE. Everyone is welcome.

Read the minutes of our September 27 2023 Prioritisation Panel, where we come together with our volunteers to discuss the health and social care issues you've raised and what we can do to bring about change.

The main purpose of our Prioritisation Panel meetings is to represent the voice of people living in living in the local area, and making positive changes to health and social care services.

Read the minutes of our July 12 2023 Prioritisation Panel, where we come together with our volunteers to discuss the health and social care issues you've raised and what we can do to bring about change.

A lack of compassion from healthcare professionals, difficulty identifying menopausal symptoms, and confusion around HRT and alternative treatment options are among the issues raised by almost 400 people who shared their experience with us.

GPs, hospital services, and NHS dentistry were the three topics we heard most about from you in the first half of 2023. In total, we received 127 pieces of feedback.

Last year, 793 people shared their experiences of health and social care services with us. Our annual report sets out how your comments and concerns have had a real impact on local health and social care services.

Our authorised representatives visited Horizon Health Centre in November 2022. We observed people's experiences, heard from patients, their carers and relatives, and spoke to staff about what's going well and where the surgery could improve.