News and reports

Our engagement strategy sets out how and why we engage with the public; collaboration with other groups and organisations; what we do with your feedback; and our commitment to equalities research and working with 'least heard' communities.

Read the minutes of our November 29 2023 Prioritisation Panel, where we come together with our volunteers to discuss the health and social care issues you've raised and what we can do to bring about change.

Our 2022 Annual General Meeting was attended by our Trustees, staff, and members of our volunteer team. We discussed the work we'd done over the previous year and looked at how we can continue to be a voice for patients in the future.

Our 2023 AGM will take place between 11am and 12:30pm on Tuesday 14th November at John Wesley's New Room, 36 The Horsefair, Bristol BS1 3JE. Everyone is welcome.

Read the minutes of our September 27 2023 Prioritisation Panel, where we come together with our volunteers to discuss the health and social care issues you've raised and what we can do to bring about change.

Read the minutes of our July 12 2023 Prioritisation Panel, where we come together with our volunteers to discuss the health and social care issues you've raised and what we can do to bring about change.

A lack of compassion from healthcare professionals, difficulty identifying menopausal symptoms, and confusion around HRT and alternative treatment options are among the issues raised by almost 400 people who shared their experience with us.

GPs, hospital services, and NHS dentistry were the three topics we heard most about from you in the first half of 2023. In total, we received 127 pieces of feedback.

Last year, 793 people shared their experiences of health and social care services with us. Our annual report sets out how your comments and concerns have had a real impact on local health and social care services.

Our authorised representatives visited Horizon Health Centre in November 2022. We observed people's experiences, heard from patients, their carers and relatives, and spoke to staff about what's going well and where the surgery could improve.

Our authorised representatives visited Graham Road Surgery in November 2022. We observed people's experiences, heard from patients, their carers and relatives, and spoke to staff about what's going well and where the surgery could improve.

Our communications strategy for 2023 - 2024 sets out the purpose and goals of our communications. This includes how we use our various communication channels, including digital and face-to-face engagement, to achieve our vision and mission.