Annual Report 2023/2024
You told us what would be important to you if you needed help from adult social care services in the future. Clear, accessible information was a common response, and North Somerset Council have committed to updating their websites, including information about advocacy, and creating Easy Read options.
We updated our pre-health check questionnaire for people with a learning disability, continuing to improve outcomes for patients. Our work around digital literacy, teaching people how to use online health services, was highly commended at the Healthwatch England Impact Awards.
Our new feedback dashboard has allowed us to create bespoke reports for different sectors and service providers, giving up-to-date access to residents' experiences of care.
We've spoken to hundreds of people in our Healthwatch hub and offered a space for community partners to carry out public engagement. Our annual report also includes testimony from our dedicated volunteers, and information about our finances and future priorities.
Download a copy below.
Downloads
Over the coming year, we're looking forward to:
- Completing our final two of six Enter and View visits to inpatient mental health wards, managed by Avon and Wiltshire Mental Health NHS Partnership Trust.
- Talking with those with lived experience of substance misuse and in recovery.
- Continuing to build our team of incredible volunteers.
- Attending community events across the local area.
- Understanding how to better meet online and digital health and care support needs.
- Monitoring the improvement of services.
- And so much more!
Strategically, we continue to represent the public lived experience at all levels of the health and care system...This gives us a wide understanding and an opportunity to make an impact.
