Report: time to think differently about adult social care
What matters to you if and when you need help from social care services? Local people who don't currently receive any support told us about what's important to them, both now and when they need assistance in the future.
Through focus groups and written feedback, we heard from people across North Somerset about what good social care should look like. They said:
- Being listened to
- Good communication between staff and service users
- A timely and responsive service
- A flexible service tailored to individual needs
- A service that promotes independent living
- A compassionate service
- An accessible service
Downloads
Time to think differently about adult social care
"...because I’ve got so many complex conditions I’m struggling regarding getting healthcare..."
Participants felt that the most important starting point when deciding what care and support they may need in the future would be:
- for people to be able to access information on care and support independently;
- clearly accessible information on North Somerset Council’s online directory of services, including the social care webpages;
- the availability of social care;
- accessing a care assessment;
- accessing peer support.
Considerations for adult social care following our research
There is a need for:
- a single point of access for information on social care;
- clearer signposting where to find information on social care;
- explicit information on the care process, how people are assessed and potential outcomes of care assessments;
- easily accessible information available;
- information people can access independently;
- guidance and opportunities in order that people can consider care planning for their future;
- information on social prescribing and eligibility for referral;
- information on advocacy services and eligibility for these;
- accessible information on the financial planning of social care;
- accessible language in all social care documents and on the North Somerset Council social care website.
Share your feedback about adult social care services by clicking the pink 'Talk to us' button below and completing our online feedback form.
