Enter and View at Locking Castle
Healthwatch North Somerset have sent a team of authorised volunteers to carry out an enter and view at Locking Castle Surgery. Following our visit we have published a report detailing all our findings
The Enter and View team made notes of all their observations and findings during their visit. A few of their observations included
- The building is purpose built and well maintained
- There is no patient parking but there is disabled parking
- The doors are not automated but there are clear signs and a bell to ring for assistance with the doors
- Some of the conversations with the receptionist could be overheard in the waiting room
- There was a clear sign saying water could be provided is requested
- Plenty of information boards available
Downloads
To download the report click below. The report contains all the information we gathered and summarises our recommendations to improve the service
Locking Castle
The Enter & View representatives made some recommendations to improve the service based on their observations on the day
- Background music in the waiting area would stop the receptionists being overheard
- The addition of a photo to the Practice Manager and GP's on the staff board
- A poster stating that translation services are available would be helpful
- A larger notice offering water to patients would be a good idea
