Graham Road Surgery and Horizon Health Centre rated 'requires improvement' by independent regulator of health and social care
The Care Quality Commission (CQC) assesses and rates care homes, hospitals, dental services, clinics, services in your home, GP services, mental health services, and community services.
They ask the same five questions when inspecting a service:
Are they safe?
Are they effective?
Are they caring?
Are they responsive to people's needs?
Are they well-led?
Graham Road Surgery and Horizon Health Centre, both in Weston-super-Mare, are managed by Pier Health Group Limited.
Graham Road Surgery received a rating of 'requires improvement' across all five key areas. This is because:
- The practice did not always provided care in a way that kept patients safe and protected them from avoidable harm, for example they did not have health and safety risk assessment in place.
- Patients received effective care and treatment that met their needs, however there were further improvement to be made in relation to the management of long-term conditions and high-risk drugs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The practice adjusted how it delivered services to meet the needs of patients during the COVID-19 pandemic. Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care, however some of the systems and processes needed improving.
Click here to read the full CQC report on Graham Road Surgery.
Horison Health Centre received a rating of 'requires improvement' in the key areas of 'safe', 'effective', and 'well-led'. They received a 'good' rating for being 'caring' and being 'responsive to people's needs'. This was because:
- Improvements had been made to the areas highlighted in the previous report. However, we found examples where further improvements were required.
- Risk assessments were incomplete and it was not always clear who was responsible for actions and completion of tasks.
- Staff recruitment files and vaccination records were incomplete.
- Management and oversight of patients on long term conditions had improved to provide effective care to patients.
- Improvements had been made to the telephone system increasing patient access.
- The process of managing complaints had been overhauled to be more responsive and lessons learned however it was not always clear how they would be actioned.
- Leaders did not have oversight of risk assessments.
- Some clinical governance systems did not always include reviewing and auditing of the system to ensure it was robust
Click here to read the full CQC report on Horizon Health Centre.
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