The current average waiting time in England for knee or hip replacements is 128 days, but many patients are waiting longer. People on these waiting lists shared their experiences with us.

102 people in Knowle West, Hartcliffe and Weston-super-Mare spoke to us about their experiences of health and social care. They shared the barriers and failures that prevented them from accessing local services, and what improvements are needed.

Your voice will make a difference and your experiences can help improve care. We believe health and social care providers can best improve services by listening to people’s experiences. We can also signpost you to relevant information.